Automated reports

If something goes wrong with a payment, the Bacs network creates a report. We upload this report to ScotPayments in live time. You can quickly see what happened to the payment, including if the payment has been: 

• approved 
• sent to the Bacs network 
• returned 

You can then match the information in the report with the information on our service. This means you do not need to:

• use two different systems
• pay for a report from Bacs
• wait until after payment processing to see the information

Bacs let us know about redirected payments through an AWACS report and about returned payments through an ARUCS report. You can change who sees this information based on their role.

Redirected payments are when someone’s bank account details have changed, but they still received the payment. You’ll need to update the payment details if you want to pay them again. The AWACS report tells you the correct payment details. 

Returned payments are when the account details were incorrect or the account has been deleted. The payment was not made.